PRIVACY NOTICE

Who We Are

Talent Performance Ltd and its associated brand and operating division Lisa Reynolds – The Strengths Coach® (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Talent Performance Ltd and its associated brand and operating division Lisa Reynolds – The Strengths Coach® registered office is Minerva Mill, Station Road, Alcester, Warwickshire, B49 5ET. We are a company registered in England and Wales under company number 06987784. We are registered on the Information Commissioner’s Office Register; registration number Z291003X and act as the Data Controller when processing your data. Our designated Data Protection Officer/Appointed Person can be contacted at Minerva Mill, Station Road, Alcester, Warwickshire, B49 5ET or enquiries@talentperformance.com

Information That We Collect

Talent Performance Ltd and its associated brand and operating division Lisa Reynolds – The Strengths Coach® processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect from is: –

• Name
• Date of Birth
• Home Address
• Personal Email
• Business Email
• Home Telephone Number
• Mobile Telephone Number
• CV and work history
• References
• Salary information
• National Insurance Number as required
• Passport Number as required
• Psychometric Assessment Reports/Data as required
• Meeting and interview notes
• Marketing preferences

We collect information in the below ways: – 

• Online forms
• Application forms
• Job board applications
• Talent Performance website applications
• References
• Psychometric Assessment Processes
• Personal self-assessment reports
• Email
• Telephone
• Social media platforms
• Email marketing platforms
• Written and automated note taking

How We Use Your Personal Data (Legal Basis for Processing)

Talent Performance Ltd and its associated brand and operating division Lisa Reynolds – The Strengths Coach® takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for the purpose(s) specified in this notice. The purposes and reasons for processing your personal data are detailed below: –

• Provide information to you about a particular product or service.
• Match you with a suitable role/employer and/or process your application for a role we are handling on behalf of one of our clients.
• To provide you with psychometric assessment, coaching or people development services.
• To carry out our obligations arising from any contracts entered into by you and/or your employer and us.
• Seek your views or comments on the services we provide.
• Notify you of changes to our services.
• Send you communications which you have requested and that may be of interest to you. These may include information about campaigns, newsletters, information on relevant subject areas and service offerings and promotions of our associated companies’ goods and services.

Such information will be non-intrusive and is processed on the grounds listed below. Where we share your details with third parties (for example our clients whose recruitment or people development activity we are managing) we will only ever do so when you have given your explicit consent for us to do so by email, text or telephone. Where you consent to us sharing your data with a third party, they become a processor of your personal data and as such you should also refer to their privacy statements.

Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.

Legal basis for processing your data

The UK General Data Protection Regulation (UK GDPR) provides that processing your data shall only be lawful if and to the extent that at least one of the following applies:

1. You have consented
2. For the performance of a contract
3. For compliance with a legal obligation which we must perform
4. To protect the vital interests of you or another person
5. It is in the public interest
6. It is in the legitimate interests pursued by us or a third party.

We collect data for the purposes set out above and within the following specific categories;

All personal data is managed to ensure that it is erased from our system when it is no longer required for the purpose for which it was collected, retained for legal reasons or minimised and retained.

Your Rights

You have the right to access any personal information that Talent Performance Ltd or its associated brand and operating division Lisa Reynolds – The Strengths Coach® processes about you and to request information about: –

• What personal data we hold about you
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has/will be disclosed
• How long we intend to store your personal data for
• If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us.

Some of our services may involve automated processing or profiling, including psychometric assessments and candidate matching processes.

Where automated tools are used to support decisions, appropriate safeguards are in place, including the ability to request human review or further explanation of significant decisions.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

Talent Performance Ltd and its associated brand and operating division Lisa Reynolds – The Strengths Coach® uses certain third parties to provide business and project delivery support including the Associate Consultants listed on our website; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the UK data protection laws and any other appropriate confidentiality and security measures.

Safeguarding Measures

Talent Performance Ltd and its associated brand and operating division Lisa Reynolds – The Strengths Coach® takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including encryptions, IT authentication, firewalls and antivirus/malware software.

Transfers Outside the UK

We may transfer, store or process personal data outside the United Kingdom where necessary for the delivery of our services. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection law.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to Talent Performance Ltd or its associated brand Lisa Reynolds – The Strengths Coach®, however as this information is required so that we can either process your application or deliver our services to you, we will not be able to offer some/all our services without it.

How Long We Keep Your Data

Talent Performance Ltd and its associated brand and operating division Lisa Reynolds – The Strengths Coach® only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of six years after which time it will be destroyed. Where you have submitted a CV for registration on our database, we will hold the information for five years before writing to you to request your further consent for keeping your details on file.  If you do not provide consent when requested outside of keeping the above legal requirements (name, address, contact details) we will delete your CV and any other personal information we hold.  Before we put you forward to any new role, we will always confirm that we hold the latest version of your CV and all personal information is up to date.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Marketing

Talent Performance Ltd and its associated brand and operating division Lisa Reynolds – The Strengths Coach® will from time to time send you information about our services and promotions by email, phone or SMS that have been identified as being beneficial and of interest to you. Such information will be relevant to you as a customer/candidate and is non-intrusive and you will always have the option to opt-out/unsubscribe at any time.

If you would prefer not to receive above-mentioned marketing and offers, please email enquiries@talentperformance.com with the subject line:  I wish to opt-out of marketing

Lodging A Complaint

If you have concerns about how we handle your personal data, please contact us first using the details below so we can investigate and resolve the issue.

We will acknowledge your complaint and aim to respond within a reasonable timeframe.

If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO).

Talent Performance Ltd
Minerva Mill
Station Road
Alcester
Warwickshire
B49 5ET

enquiries@talentperformance.com

Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

0303 1231113

Cookie Notice

Both Talent Performance and The Strengths Coach use cookies and similar technologies to improve your experience, understand how our websites are used and support the delivery of our services.

What Are Cookies?

Cookies are small text files placed on your computer, tablet or mobile device when you visit a website. They help websites function effectively, improve user experience and provide information to website owners about how visitors interact with their sites.

Types of Cookies We Use

We may use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the operation and security of our websites and cannot usually be switched off. They may include cookies that:

• enable page navigation,
• maintain website security,
• remember privacy preferences,
• or support form submissions.

Because these cookies are necessary for the website to function, consent is not usually required.

Analytics and Performance Cookies

These cookies help us understand how visitors use our websites so we can improve functionality, content and user experience. They may collect information such as:

• pages visited,
• time spent on the site,
• website performance data,
• and anonymised usage statistics.

Where required by law, we will ask for your consent before placing analytics cookies on your device.

Functional Cookies

These cookies allow the website to remember choices you make, such as language preferences or previously entered information, to provide enhanced functionality and a more personalised experience.

Marketing and Third-Party Cookies

Where used, these cookies may be set by third-party providers to help deliver relevant marketing communications or measure the effectiveness of campaigns. These cookies may track browsing behaviour across websites.

We will request your consent before using marketing or advertising cookies.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• view cookies,
• delete cookies,
• block cookies,
• or receive alerts before cookies are stored.

Please note that disabling some cookies may affect the functionality and performance of our websites.

You can also manage your cookie preferences at any time through our cookie banner or settings tool where available.

Third-Party Services

We may use trusted third-party services such as website analytics, email marketing or embedded content providers. These third parties may place cookies on your device in accordance with their own privacy and cookie policies.

Changes to This Cookie Notice

We may update this Cookie Notice from time to time to reflect changes in legal requirements, technology or our business operations. Any updates will be published on this page.